Refund Policy

Overview

Turulo charges for equipment rentals on a time-based basis. Charges are finalized when equipment is returned and the rental is confirmed complete. We are committed to fair billing and will review any disputed charges promptly.

Eligible Refunds

• Equipment malfunction or failure to unlock after payment
• Duplicate or erroneous charges
• Station outage during an active rental
• Billing errors identified within 30 days of the charge

How to Request a Refund

Email support@turulorent.com with your rental ID and a brief description of the issue. We respond within 1 business day and process approved refunds within 5–10 business days depending on your bank.

Non-Refundable Situations

• Rentals used as intended with no reported issues
• Early returns within the minimum billing period
• Lost or damaged equipment (subject to replacement fees)